Customer Satisfaction Survey

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We value your experience

Thank you for choosing Freeform. Your feedback helps us deliver an even better experience on every project. This takes about 5 minutes.

Project Information

Customer / Company Name

Project Location

Freeform Representative

Project Completion Date

Overall Satisfaction

Overall, how satisfied are you with the work Freeform delivered?

1 = Very Dissatisfied · 5 = Very Satisfied

Sales & Design Consultation

Rate each item from 1 (Poor) to 5 (Excellent)

	1	2	3	4	5
Understanding of your needs and goals
Quality of space planning and design recommendations
Product knowledge and selection guidance
Creativity and quality of design concepts
Budget management and value of recommendations

1 = Poor · 5 = Excellent

Comments on the design or consultation phase

Project Management & Communication

Rate each item from 1 (Poor) to 5 (Excellent)

	1	2	3	4	5
Responsiveness and ease of communication
Accuracy of quotes and order documentation
Proactive updates on order status and lead times
Problem-solving when issues arose
Coordination with your team and other contractors

1 = Poor · 5 = Excellent

Comments on communication or coordination

Delivery & Installation

Rate each item from 1 (Poor) to 5 (Excellent)

	1	2	3	4	5
Delivered on schedule / within agreed timeline
Professionalism of the installation crew
Care taken with your space and existing property
Accuracy of installation (correct items, correct locations)
Cleanliness — site left clean and ready to use

1 = Poor · 5 = Excellent

Comments on delivery or installation

Product Quality

Rate each item from 1 (Poor) to 5 (Excellent)

1 = Poor · 5 = Excellent

Were there any product issues? If yes, please describe:

Likelihood to Recommend

How likely are you to recommend Freeform to a colleague or business partner?

0 — Not at all likely · 10 — Extremely likely

What is the main reason for your score?

Future Partnership

Would you work with Freeform again on a future project?

Yes
No

Do you have upcoming projects we could assist with?

Yes
No

Your Feedback

What did we do especially well on this project?

What could we improve?

Any other comments or suggestions?

Optional: Share Your Experience

If you’re happy with your Freeform experience, we’d love to share it. With your permission, we may use your comments as a testimonial on our website or marketing materials.

Your testimonial (in your own words)

I give Freeform permission to use my comments as a testimonial.

Yes
No

Name (for attribution)

Title & Company

Your Email (optional — only if you’d like a follow-up)

Your response is confidential and will only be used to improve our service.

Thank you for your feedback!

Your response has been submitted. We truly appreciate you taking the time. It helps us keep delivering exceptional spaces for every client.

Bring your workplace to life.

0/5 (0 Reviews)

	1	2	3	4	5
Quality and durability of the furniture received
Products matched what was specified / shown in design
Overall value for money